Success Story

Puan Adlinna & Tuan Shaharuddin

Bartech Empire Sdn Bhd

The Cost of Unstructured Hiring

“Previously, we had no clear structure.” Hiring at Bartech Empire was once informal, based solely on personal networks. Candidates were sourced through Facebook ads, and if they “looked right,” they were hired on the spot.

There was no formal interview process, no documentation, no established KPIs, and no written strategic planning. Everything was kept in the founders’ heads.

The Consequences:

Inconsistent staff performance (some understood their roles, others had no clue).
Frequent miscommunication and attitude issues caused by a lack of initial screening.

Introducing KPIs and Overcoming Resistance

Because the hiring structure was flawed, the staff mentality was not growth-oriented—many worked simply for a paycheck rather than growing with the company.

Tuan Hisham once shared a sobering reminder: “The faster a business scales, the easier it collapses if its foundation isn’t solid.” Acting on this, Bartech sought consultation from PakarHR to build a robust business system.

When KPIs were introduced and the team was required to report on their numbers and performance, some became uncomfortable. The system quickly exposed staff who were merely “busy” but not generating actual impact for the company.

How PakarHR Transformed Bartech Empire Sdn Bhd

From 'Fantasy' Targets to Realistic Goals

Initially, KPIs were misunderstood as only sales targets, often set at arbitrary, sky-high levels based on past wins. Setting targets based on "what we think we can hit" is dangerous; it creates unrealistic expectations, fear, and burnout.

Puan Salwa and Tuan Hisham guided the team to understand that:
- KPIs are essential, but they must be data-driven.
- They must impact sales, profit, and the customer experience.
- KPIs must encompass all departments, including marketing, operations, and beyond.

Bartech subsequently reorganized their KPIs based on actual, historical data. The founders felt a sense of relief once their KPIs finally aligned with their planning, rather than chasing "fantasy numbers" that caused burnout.

A Logical Roadmap

There was a time when Bartech aimed for 100 million in sales. However, after reviewing their capacity with PakarHR, they realized it wasn't logical given their current team size. Pushing for that goal would have overwhelmed and burned out the staff.

Through strategic planning sessions, they drafted a 3-year roadmap that prioritized balancing ambition with operational capacity. The direction became clear, and the team was no longer just compliant—they were excited to lead Bartech to the next level.

Results: From 15 Million to Nearly 30 Million

By structuring their targets—first to 20 million, then 30 million—the journey became clear and actionable. By 2025, Bartech successfully reached nearly 30 million in revenue.

These numbers are more than just data; they are proof of what happens when a business operates with:

- Team Alignment: Everyone is moving in the same direction.
- Clear Roles: Ambiguity is replaced by accountability.
- Realistic Targets: Sustainable goals that drive motivation.
- Strategic Support: A clear business roadmap.

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Bartech Empire Sdn Bhd

From 15 Million to Nearly 30 Million By structuring their targets—first to 20 million, then 30 million—the journey became clear and actionable. By 2025, Bartech successfully reached nearly 30 million in revenue.